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* note - you should always check your admin@ mailbox regularly as any system messages e.g. 'mailbox full' will be sent to this address.

Using Webmail

DotNetted provide a comprehensive webmail service via our SmarterMail mail software, to log into your webmail you need to visit the following URL :

And log in using the username and password for the e-mail account you wish to view.

Once logged in you'll first see the contents of the mailbox plus there are a series of links across the top of the screen from which you can access the various functions available.

The features available are extensive and can't all be covered here but all settings can be reached via the links at the top of the webmail page and built into the webmail interface is an excellent online help system which details all features and can be opened via the 'Help' link at the top of the page and then 'Help topics'.


Through webmail you are able to create your own subfolders within your mailbox, these can be useful for dividing mail into separate areas, for instance you might have a folder where you store business e-mail and another where you store personal e-mail.

Initially there will only be an 'inbox' folder but the first time you send out a mail through webmail a 'Sent items' folder will be created to keep a copy of mails sent and the first time you delete a message a 'Deleted items' folder will be created and the deleted mail copied to this folder.

You can also create your own folders to organise your mail but be aware that if you also collect mail using a pop3 client that the pop3 client will ONLY be able to retrieve mail from the 'inbox' folder itself and not from any subfolders that are created.

Mailbox usage

If you use webmail (exclusively or in combination with pop3) you must keep an eye on the amount of space used within your mailbox. When a pop3 client connects it deletes the messages it collects automatically so the mailbox is emptied at each connection, however if you use webmail then messages stored on the server outside of the inbox will use mailbox space - including items in the 'deleted items', 'Sent items' and any folders that you have created yourself.

To check how much space is currently used in your account go to your inbox and at the top right you'll see a bar graph indicating the amount of used and free space.

Deleting mail through Webmail

To delete mail completely through webmail on a default setup you need to first delete it so that the mail is moved to 'deleted items' then purge the 'deleted items' folder before the message is actually removed from your account. This behaviour can be changed so that when you delete a file from any of your folders it is deleted permanently and doesn't go into the 'deleted items' folder by changing your webmail settings :

Log into your webmail account and from the 'Settings' menu at the top of the screen select 'My Settings'.

On the resulting page you'll see a number of tags covering the mailbox properties, select the 'Webmail' tab and on this page under 'Delete Action' select 'Auto Purge Folder' and then save the changes via the save link at the top left of that pane. Now when mail is deleted it will be permanently removed and the deleted items folder will not be used.

Page Refreshes

Whilst using webmail, pages may be cached by your browser and sometimes when you take actions within the webmail environment they may not always show immediately.

If this occurs simply click on the refresh button on your browser to force it to reload the updated page from the server.

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