* note - you should always check your admin@ mailbox regularly as any system messages e.g. 'mailbox full' will be sent to this address.
When your hosting account is created we'll
also create an e-mail account with admin
privileges over your domain on the mail
server, the account will be :
And the initial password will be the hosting account
password (same as you use for FTP), using this login you can log into
the SmarterMail web interface at the following
And begin setting up your e-mail accounts
on the server, by default you can set up
100 mailboxes and have 250 MB of e-mail storage space
to split between your mailboxes, additional
mailboxes and mail storage space can be purchased as an option.
When you first log in you will be shown
the inbox for the admin@ mailbox (as well
as being the administrative user for the
domain admin@ is also a mailbox in it's
Create a new user / mailbox
To create a new mail user (and mailbox) once logged
in as admin click on the 'settings' link at the top
of the page and select 'E-mail Accounts' from the drop
This will list the existing users and aliases, which
will initially only be the admin, to add a new user
/ mailbox click on the 'Add User' link and you'll be
taken to a form.
There are a number of different settings that can be
chosen for the new user, the only fields absolutely
required are the 'Username' and 'Password. for a full
list of the settings and an explanation of what each
setting does please see the online SmarterMail help
system which can be accessed by clicking on the 'Help'
link at the top of each page.
Creating additional domain
Any of your users can also be nominated
as a domain administrator and will then
have the same options as your admin@ user.
Be wary about giving out administrator permissions
as any user with these permissions can delete
users and mail from your domain.
As well as your 100 users / mailboxes you also have
the ability to create an unlimited number of e-mail aliases
within your domain, aliases are pointers
used to point an address to one of your
existing user accounts. For example you
could have a mailbox firstname.lastname@example.org
and create an alias email@example.com pointing
at the sales mailbox - then mail to either
sales@ or info@ address will be routed to
your sales mailbox.
Though it is possible to configure a catchall
account for your account it is not created
by default when your account is set up.
In the current climate of spam and viruses
having a catchall is usually a bad idea
- most junk mail is sent to random addresses
at your domain and a catchall account will
ensure that ALL of these are delivered to
you, rather than bouncing as they should. By
avoiding a catchall address you can probably
exclude 90% of spam and viruses at a stroke.
If you do need to have a catchall on your
account then you need to first create an
alias and then (using the alias administration
page) nominate this alias as the catchall
for your account, this will then route all
mail received at your domain, that is not
addresses to a recognised user, to the address
that you point this alias to.